While not particularly significant, and while there’s nothing wrong with this, here’s something I find interesting. Lufthansa recently improved its business class catering, and as a result, the airline is now blocking a business class lavatory during the meal service on some planes.
It’s funny, because I just flew Lufthansa’s new Allegris business class on the 787 (more on that soon), and I noticed something was up with the lavatory. At the same time, aeroTELELGRAPH published a story explaining what’s going on.
Lufthansa’s upgraded catering leads to downgraded bathroom options
In addition to Lufthansa’s new Allegris cabins, Lufthansa also recently overhauled its entire onboard soft product, with what’s being referred to as “FOX.” Among other things, this includes improvements in the business class meal service, including a lot more effort being put into presentation.
Rather than all dishes just being “nuked” in the oven and looking like they fell off a truck, the crew puts more effort into plating, garnishes, etc. As you’d expect, that takes a bit of effort, and galley space can be limited.
That brings us to what I find noteworthy. Lufthansa has confirmed that “on a few aircraft types – including the Boeing 787 – one of the two toilets in Business Class will be closed during preparations for the first service.”
The logic here is that the forward galley on the Dreamliner isn’t huge, and there is a lavatory up there. The crews have little carts they place in the galley so they can work on properly plating the dishes, and there’s really not room for people to be navigating around them, without getting in the way of their workflow, and slowing down the service.
I knew something was up with the Dreamliner lavatory!
I tend to notice the little details of the passenger experience, even the most minor things. After all, I’ve flown a massive number of airlines in premium cabins, and it’s the little details that set airlines apart.
I just flew the Lufthansa 787 with Allegris cabins, and there are two lavatories behind the business class cabin, and one in front. It seemed like one of the rear ones may have been intended for premium economy, or something, as it wasn’t clear (this is supported by Lufthansa claiming that one of two business class lavatories is blocked).
After takeoff I tried to go to the forward lavatory, and as I walked up, the crew asked me to use the lavatory in the back. I thought that was odd at first, since the lavatory sign indicated it was unoccupied. However, as soon as I walked back, the forward lavatory showed as occupied, and stayed that way throughout the service (in other words, they locked it).
As you can imagine, this made me wonder about the logic for this policy, and now I know! Personally, I don’t have an issue with this. Most people tend to not use the lavatory during the meal service, for obvious reasons. So having fewer lavatories available shouldn’t be an issue.
For what it’s worth, the airline claims it hasn’t received any complaints about this policy.
Bottom line
Lufthansa recently rolled out its new soft product on long haul flights, which includes improved catering in business class. This largely centers around the crew putting more effort into plating and presentation, and that takes time… and space.
In light of that, Lufthansa crews are now blocking one of the lavatories in business class on some aircraft, so that they have more space to work in the galley. Much of the effort that goes into presentation doesn’t happen on galley counters, but instead, happens on carts that are set up in the galley, so I understand why they need more space.
Anyway, in case you’re like me and wonder why the forward lavatory is blocked during the meal service (as I just noticed on a flight), now you know!