It’s an exciting time for LOT Polish Airlines, as the Star Alliance carrier is overhauling its long haul passenger experience. In the coming months, the airline will start retrofitting its Dreamliners, including rolling out a new business class product. The airline will also introduce inflight connectivity in partnership with Viasat, which is long overdue.
The airline isn’t stopping there, though. LOT is also updating its inflight soft product, as the airline is introducing new meals, amenities, and more.
LOT introduces new business class travel experience
As of August 2026, LOT is introducing new meals, amenities, and overall cabin presentation, on its long haul flights.
To start, the airline is rolling out a new amenity kit, with two color options (navy blue and copper). The amenity kits have products from Polish brand Phenomé, with the addition of products like facial mist and eye patches.
The airline is also expanding a signature skincare ritual, developed in collaboration with Polish brand HDRÈY. It will feature a set of three products — Full HA Micellar Water, Glass Skin MASK, and Glass Skin SERUM — all of which are designed to be complementary.
Then the airline is adding new headphones, which reportedly have a more ergonomic design, soft ear pads, and a noise cancellation feature.
In recent weeks, the airline has also started rolling out tableware from Manufaktura in Bolesławiec, with pottery designed specifically for LOT. The catch is that this is only available on flights to Asia at the moment, so you won’t find this on North America routes. Hopefully it expands further in the coming months.
Here’s how Izabela Leszczyńska, LOT’s Director of Product Development and Customer Experience, describes this:
“Crafting the LOT Business Class experience resembles working on a well-designed space – what matters is not just one eye-catching detail, but the well-matched character of all aspects of the journey. All new products, from pottery to cosmetics and headphones, have been introduced with the goal of creating a consistent and refined whole. Collaboration with Polish brands is a natural part of this approach. Thanks to them, we are setting a standard that is showcased on board our aircraft and promoted globally. Ultimately, the passengers are the ones who will judge the final outcome of the changes. We do hope they will discover what was our guiding principle – attention to quality, functionality, and the tiniest of details.”
LOT’s business class is becoming really competitive
LOT doesn’t get a whole lot of attention globally, but in my opinion the airline is better than most people assume. I flew LOT’s business class across the Atlantic a few years back, and it was pleasant in terms of the food, service, etc.
As I see it, the two big issues were the outdated seats and lack of Wi-Fi. With LOT now totally revolutionizing its long haul business class hard and soft product, I think LOT might become an airline that’s actually worth seeking out across the Atlantic (or at least that isn’t worth avoiding).
While we should see LOT’s first plane with the new interiors entering service in the coming months, the issue is that the rollout is expected to take all the way through 2030. I get that the airline wants to control costs, but with a fleet of just 15 Dreamliners, that’s quite a long time period over which to do that, especially since the goal is presumably to start generating more revenue thanks to the better product. It’s always tough when a fleet is only partly retrofitted, since it leaves lots of people disappointed.
Bottom line
In the near future, LOT Polish Airlines will be rolling out new long haul cabins, along with Viasat Wi-Fi. On top of that, the airline is updating its long haul business class soft product as of August 2026, including new amenities, tableware, and more.
It’s great to see the transformation at LOT, I just wish that the fleet overhaul would be completed before 2030.
What do you make of LOT’s passenger experience investments?